Frequently Asked Questions

Clients are primarily older adults or individuals with disabilities who are homebound and cannot prepare complete, nutritious meals for themselves.

We provide delivery within Eastern Washtenaw County. Please call (734) 487-9669 to determine your eligibility.

Anyone who is homebound and cannot prepare meals for themselves may be eligible.

While YMOW asks for a suggested donation of $3 a day from each client, no one is denied services due to inability to pay.

Clients will receive a monthly statement detailing the number of meals received and the suggested donation. Donations can be made in cash or by check and returned in the provided envelope, either by mail (1110 W. Cross St., Ypsilanti, MI 48197) or by handing it to the person who delivers your meals.

All of our meals are low in fat and sodium and are appropriate for people with diabetes.

Each main meal contains an entrée and two vegetables. Each brown bag meal includes a fruit or vegetable, milk or juice, and bread.

Our care team members generally deliver to the same homes every day. However, a substitute or volunteer may occasionally make the delivery.

Delivery time is typically between 10 a.m. and 1:30 p.m. If circumstances arise that will affect delivery, we will make attempt to notify clients as soon as possible.

We ask that you call YMOW to tell us of your absence at least 48 hours prior to your scheduled delivery, or by noon Friday to cancel meals for Monday.

To cancel a meal, please call our office at 734-487-9669.

YMOW reserves the right to discontinue service to clients who repeatedly fail to follow cancellation procedures. We understand that emergencies arise. To cancel a meal in case of an emergency situation, please call the YMOW office as soon as possible. If our office is closed, please leave a message on our voicemail.

Part of our job is to ensure your safety. By letting us know of your planned absence, we avoid calling emergency contacts and causing them undue concern.

Canceling allows us to avoid wasted food, time and money.

Canceling your meals ahead of time shows your respect and appreciation for the volunteers, especially on bad weather days!

An initial assessment and a doctor’s referral is required to receive meals. Once eligibility is determined, meal delivery will start right away, followed by an in-home assessment to determine other ways YMOW may be able to assist. These in-home assessments are repeated every six months and are conducted by our staff social worker and nursing students working with YMOW.

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