YMOW reserves the right to discontinue service to clients for a number of reasons, including:
We understand that emergencies arise. To cancel a meal in case of an emergency situation, please call the YMOW office at (734) 487-9669 as soon as possible. If our office is closed, please leave a message on our voicemail.
YMOW will notify customers up to 30 days before service is ended.
Clients and caregivers can appeal a termination of meal service by requesting a review. This request must be made in writing and sent to the YMOW office at firstname.lastname@example.org, or 1110 W. Cross St., Ypsilanti, MI 48197.
At least two YMOW Advisory Board members will review all written appeals.
Further complaints, including claims of discrimination, may be filed with the Area Agency on Aging 1-B, The United States Department of Health and Human Services, Office of Civil Rights, or the Michigan Department of Civil Rights.